Refunds must be received back within 14 days of receipt by the customer. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days). Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used. A carriage charge deduction of £4 (UK) £8.00 (Europe) £10.00 (Rest of World) will be made in the case of non-faulty items.
You are welcome to send your products back for an exchange within 14 days of receipt by the customer. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used. Please include your original invoice with indication of the product you would like to exchange for. There will be a standard shipping charge for re-deliveries of exchanges.
Extended Returns Policy for the Holidays
Holiday Gifts purchased after 15th November 2018 will benefit from our extended returns period until 6th January 2019. For a refund in the form of online credit note / gift voucher. All items must be received back to My Kanken Bag by the 6th January 2019 during this period. Please note we will only accept those returns if they are in their original packaging with all tags attached and in a new condition. Outside of this our standard 14 day returns policy applies.
If an item arrives faulty or incorrect you must contact us by email or telephone within 7 days of receipt. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the items is deemed not faulty the customer is responsible for all postage costs.
After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace or refund at our discretion if the item is deemed defective. Please email firstname.lastname@example.org prior to returning goods. Please note if the items is deemed not faulty the customer is responsible for all postage costs.
When posting your item(s) back to us, it is strongly recommended you obtain proof of postage and tracking details. Please ensure that items are well packaged, and are marked clearly as ‘RETURNS’ on any customs label or documentation. Please include a copy of your invoice.
Please send your return to:
My Kanken Bag
Unit A1, Millbrook Court, Middlewich, CW10 0GE, UK